The Remote Viewing App ("the Service", available through the mobile app and theremoteviewing.app) is provided by the team of The Remote Viewing App. We are the data controller for your personal data. For any question or request about your data, email hello@theremoteviewing.app.
2. What data we process
Account data: email address, first and last name, language preference and, if you set one, a profile photo. If you sign in with Apple, Google or Microsoft, we only receive the name and email address the provider shares.
Session data: your perceptions (descriptions, keywords, sketches), timestamps, the scores awarded and your progress (streaks, badges, statistics).
Questions to the guide: questions you ask the in-app AI guide are logged to improve the knowledge base and the guide.
Notifications: your notification preferences and, if you allow notifications, a push token for your device.
Payout data: once payouts become available: account details, payout history and verification status (KYC), processed by our payment partner Stripe. Until then we do not process this data.
Technical data: sign-in tokens for session management. We use no advertising or tracking technology and do not track you across other apps or websites.
3. Purposes and legal bases
Providing the Service (account, training, sessions, scores, learning paths): performance of the contract.
AI evaluation of your perceptions against the target image: performance of the contract.
Processing and verifying payouts (once available): performance of the contract and legal obligations (including anti money laundering and tax rules).
Security and abuse prevention (e.g. multiple accounts, fraud): legitimate interest.
Push and email notifications: only with your consent; you switch them on and off in the app.
4. Who we share with (processors)
We never sell your data and show no ads. We do use service providers that process data on our behalf:
Supabase: database, authentication and storage (EU region).
Render: application hosting.
OpenAI: evaluates the content of your perceptions against the target image and answers your questions to the guide (US, see section 5). We never send more than needed; your name and email address are not included.
Apple, Google, Microsoft: only if you sign in with that provider.
Expo, Apple (APNs), Google (FCM): deliver push notifications to your device.
Google Workspace: sends our emails (e.g. notifications you opted into).
Stripe: processes payouts and identity verification, once payouts become available.
Pexels: supplies stock photos used as target images and receives no personal data.
5. Transfers outside the EU
For the AI evaluation and the guide, your perceptions and questions (text and sketches, without your name or email address) are processed by OpenAI in the United States. This transfer relies on the EU standard contractual clauses. Other core data stays within the EU (Supabase, EU region).
6. How long we keep data
We keep your data for as long as your account exists. If you delete your account, we delete your data. Payout and verification data is kept afterwards only for as long as the law requires (e.g. tax retention rules), after which we delete or anonymise it.
7. Your rights and in-app self service
You have the right to access, rectify, erase, restrict, object to and port your data. Two things you can do yourself right away, in the app under Settings: export your data and permanently delete your account (including all your sessions and scores). For everything else, email hello@theremoteviewing.app. If you disagree with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).
8. Security and cookies
We take appropriate technical and organisational measures to protect your data, including encrypted transport (TLS) and access restrictions. On the website we only use cookies necessary for sign-in and session management; no tracking or advertising cookies. The mobile app uses no cookies and no trackers.
9. Children
The Service is not directed at children under 16. If we learn that we process data of a child under that age, we delete it.
10. Changes
We may update this policy. For significant changes we will notify you through the app or by email.